Warranty

The following manufacturer warranty applies to chairs and desk you bought via authorised channels (Products). Our authorised channels are (a) the website adamo.sg and (b) any store registered in the name of an ADAMO Singapore entity on online or offline marketplaces (together, the Stores). As we will not be able to determine the authenticity or original condition of products sold through other channels, we cannot provide warranty service for those products.

(a) Warranty Coverage & Duration

The effective date of our warranty starts from when you received your product. Your date of receipt will be the date shown on our delivery records for your order.

We will repair or replace (at its option and in accordance with applicable law) any product, part, or component covered by this warranty. In the unlikely event that we can’t fix a warranty failure, we will reimburse you the purchase price that you paid, less the amount directly attributable to your use and enjoyment of the Product in question before the non-conformance was discovered. We may also accept your request for a partial refund as far as justified by the reduced value of the unrepaired Product if you opt to keep it.

Our warranty will be valid for the following duration:

ADAMO Ergonomic Chairs

ADAMO Ergonomic Desk

*Simply follow the steps given in our free warranty extension page to be entitled extended warranty!

(b) What Our Warranty Does Not Cover

ADAMO Singapore’s warranty commitments do not cover claims resulting from:

• normal wear and tear including, but not limited to, the wear and tear or degradation of mesh, top portion of armrests, lumbar support, exterior of castors, variance of tightness of mechanisms;
• aesthetic defects and minor deviations of the Products from images posted in the Stores or due to naturally occurring variations in the materials used or manual assembly of Products;
• improper assembly, use or care, contact with animals, or site or environmental conditions (such as environments with high heat, high humidity, high salinity or pollutant gases);
• Use in anything other than a domestic or private setting;
• contact with moisture (including, without limitation, due to conditions such as hyperhidrosis or contact with aqueous or organic solvents), thermal degradation or elements that are known to cause a breakdown of materials;
• modifications or failure to follow the recommended assembly or aftercare instructions;
• abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control; or
• the labour required to replace any defective parts on your ADAMO chair.

(c) How To Make A Warranty Claim

1. Submit a clear photograph or video of the alleged defect(s), proof of purchase (your email invoice), and/or other details we may request regarding the defect(s) to us via email at [email protected].
   If you refuse to send us the photograph or video that we need to process your claim, we assume that you have abandoned your claim or that it is invalid.
2. Upon validating your warranty claim, we will ship the replacement part(s) to you free of charge and provide you with the necessary replacement instructions.
   Replacements under this warranty may vary in colour and texture to the originals. Replacement items will be warranted until the end of the warranty period for the originals which they replaced or 30 days from the date you receive the replacement items, whichever is later.
3. ADAMO Singapore reserves the right to determine whether a benefit under this warranty may be claimed. Should you require us to repair or replace an item that is out of warranty, you will pay for all the costs of repair and replacement, including but not limited to the costs of handling, transport, packaging, shipment charges and customs duty. ADAMO Singapore also reserves the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith.

(d) Limitation On Transferability Of Warranties

ADAMO Singapore’s warranty applies to the original purchaser only. All subsequent owners of the ADAMO chair acquire it “as is”. Any attempt to transfer any warranty in violation of this paragraph will void the warranty.

(e) Limitation Of Our Liability To You

We are responsible only for the actual and direct damages you successfully prove to have resulted from your purchase of the products. In no event will our liability towards you exceed the price you paid for the Products.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

• Death or personal injury resulting from negligence;
• Fraud or fraudulent misrepresentations; and
• Consumer protection that is mandated by statue and cannot be waived or limited by contract.