Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request for a return.

To be eligible for a return, your item must be in the same condition as when you received it. All tags must not be removed and item in its original packaging. You will need to provide us with the receipt or proof of purchase. Returned item will not be accepted if it is not being disassembled and packed into its original packaging condition.

To request for a return, you can contact us at [email protected]. Once your return request is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without submitting a return request will not be accepted.

ADAMO Singapore will not bear the shipping fee for return items. In addition, a 3% admin charge on the purchase price will be imposed for processing the return.

Note: Additional charges might apply to cover other costs such as restocking cost and damage fee if the product is not returned in an acceptable condition.

Damages and issues

Do check your item upon receiving. You are required to contact us immediately if the item is defective, damaged or incorrect. After we evaluate the issue, we will deliver a new item to you.

Exceptions / non-returnable items

We do not accept returns for products damaged by you. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns for products on sale or purchased using gift cards.

Exchanges

The most efficient way is to return your product and upon refund, make a separate purchase for the new item.

Refunds

We will notify you once we received and inspected your return. If the return request has been approved, you willl be automatically refunded via your original payment method. However, it may take a few working days for your bank or credit card company to process and post the refund.

ADAMO Singapore’s decisions on all matters pertaining to the above policy are final and bidding. ADAMO Singapore reserves the right to replace or amend any of the terms mentioned above without prior notice. In the event of any dispute, the decision of ADAMO Singapore is final. No correspondence will be entertained.